Orders cancelled before despatch
Orders may be cancelled at any time up until the time of despatch. You must Email us to cancel your order. On receipt of your email, we will cancel your order, and refund as soon as possible any payment you have made.
If the order was placed by an organisation (rather than a consumer) and is cancelled within 48 hours of the planned time of despatch, we reserve the right to apply a handling charge of 10% of the purchase cost.
Products to be returned which are incomplete, wrong, damaged or faulty
If the products we send to you are incomplete, are the wrong products, are found to be damaged when you open the packaging, or are faulty, you must Email us within
a) 5 days if the products are incomplete, wrong or damaged
b) 14 days if the products are faulty
We will then advise you of the procedure for returning the products to us. You must return the products to us immediately, in the same condition in which you received them.
When we receive the returned products, we will examine them, and where necessary consider the terms of the manufacturer's warranty. We will then notify you by email within a reasonable period of time whether
a) the goods will be replaced, or
b) the goods will be returned to you, or
c) the payment you made for the defective products will be refunded.
We will process any refund due to you as soon as possible and, in any case, within 30 days of receipt of the returned products. Any refund made will include the purchase cost of the products which are incomplete, wrong, damaged or faulty, the delivery charges for sending those products to you, and the postage cost incurred by you in returning those products to us.
Products to be returned for any other reason
If you are contracting as a consumer with a delivery address in the European Union, you may cancel an order after delivery, at any time within seven working days, beginning on the day after you received the products. You must Email us to cancel your order.
We will then advise you of the procedure for returning the products to us. You must return the products to us immediately, in the same condition in which you received them, and at your own cost and risk.
When we receive the returned products, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.
We will refund the price of the products in full, including the cost of sending the products to you. However, you will be responsible for the cost of returning the products to us.
General conditions for Cancellation and Returns policy
Before any products are returned, you have a legal obligation to take reasonable care of them while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
We will usually refund any money to you using the same method originally used by you to pay for your purchase.
All notices given by you to us must be given by Email or by post, using the email address or postal address on our About us / Contact us page.
We may give notice to you at either the e-mail address or postal invoice address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.