Please find below the Terms and Conditions for buying products from the K'NEX User Group, whether these are purchased:
♦ Online, via any of our internet-based K'NEX shops, or
♦ Offline, via an order placed by email, fax, post or any other method.
If the information below and our FAQs do not answer your query, please Contact us.
• About us...
• Payment methods...
• Credit card security...
• Taxes and import duties...
• Shipping...
• Order confirmation...
• Delivery...
• Guarantee...
• Privacy policy and Cookies...
• Cancellation and Returns policy...
• Discounts...
• Packaging...
About us
The K'NEX User Group was launched in 2004, and is operated on a not-for-profit basis throughout the world by 4children2enjoy Ltd.
Our address is 4children2enjoy Ltd, 25 Cambridge Road, Swansea SA3 4PE, United Kingdom.
Our Company number is 5026996, our VAT registration number is GB 826 3366 23, and our EORI number is GB826336623000.
Contact details
You can contact us by using our Contact form, or if you prefer, you can email us via andy @ knexusergroup.org.uk, first removing the spaces in this email address.
Whichever method you use, we will send a reply by email, usually within one business day.
Email communication is our preferred option, as emails enable us to give the highest possible level of service to our customers.
Use of the English Language
Please note that:
1. although we have customers all over the world, we communicate in the English language only.
2. the textual information provided with all our products (including instructions and safety warnings) is in the English language only.
3. we accept no responsibility for any inaccuracies that may arise out of translating the English text we provide into another language, via the use of Google Translate, or any other translation process.
These Terms and Conditions apply to all orders received from organisations and from private individuals, whether those orders are placed with us online or offline. We do business only under these Terms and Conditions.
These Terms and Conditions and your use of this site are governed by English law. Disputes arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
The use of the terms "we" and "our" throughout these term and conditions shall mean 4children2enjoy Ltd.
All trademarks acknowledged.
Payment methods
We offer three online payment methods worldwide - Payment by Credit/Debit card; Payment by Paypal account; and Payment by Invoice.
Payment by Credit/Debit card
We are pleased to offer secure online Credit/Debit card payments (including American Express) to all our customers. Credit card/debit payments are processed for us by Shopify, so we never actually see your credit card details.
Payment by Credit/Debit card may be selected for your order on the Checkout page.
To minimise the possibility of fraud, all Credit/Debit card payments are taken at the point of customer order not on despatch of goods. Credit/Debit card payments must be made by an adult 18 years or older. We cannot be held responsible for any problems caused by online orders being placed by persons under the age of 18. These orders will become the responsibility of the adult who owns the credit or debit card used in the transaction.
Payment by Paypal account
An alternative online payment option is to make payment from your Paypal account, if you have one.
Payment by Paypal account may be selected for your order by clicking on the [PayPal checkout] button on on the Checkout page..
Payment by Invoice
We are pleased to offer offline payment by Invoice to customers worldwide, in GB pounds (£).
Payment by Invoice may be selected for your order on the Checkout page..
In the UK only, we offer "Invoice after despatch", to public sector organisations, large private sector organisations, and large charities. It is not necessary to open an account with us in advance. Invoices are raised on the day the goods are despatched. All invoices must be paid within 30 days of invoice date.
In all parts of the world, including the UK, we offer payment by "Invoice in advance", if your order has a value of £30 or more.
If you select this payment option, we will email you a Pro-forma invoice with our bank details, so that you can arrange payment via your bank. Once we receive payment, we will ship your order to you.
Currency for online payment
Before placing an order, please select your country from the pull-down list at the top right of the screen. The shop will then operate in your local currency.
If you wish to place an order in a currency other than your local currency, please Contact us.
Ownership of goods
Whichever payment method is used, we remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell goods if they are not paid for.
Credit card security
4children2enjoy Ltd is a well-established, professional UK company. Full company details can be viewed on the About us page. We provide a high level of security in all dealings with our customers, at all times. This includes:
1. Providing a wholly secure environment for the online ordering of goods, by using Shopify, one of the world's leading online shop software development products.
2. Processing all online payments via PayPal or Shopify Pay, two leading online payment processing companies. This means we never actually see your debit/credit card details or your PayPal account details.
Taxes and import duties
If your delivery address is in the UK
If you are a private individual, or a small organisation which is not VAT-registered, you will have to pay Value Added Tax (VAT) on your order.
If you are VAT-registered organisation, you will still have to pay VAT on your order. However, your accounts department will claim back the VAT, so only the net cost of the goods will show against your budget.
If your delivery address is in Belgium, the Netherlands, France, Germany, Ireland or Portugal
When you order, you will be asked to pay Value Added Tax (BTW/TVA/MwSt/VAT/IVA) at your local rate, and any customs duty payable.
We will then ship the order to you with all import duties and taxes paid (DDP), so that you have nothing more to pay.
If your delivery address is not in the above countries
You will pay no UK taxes on your order, but you will be responsible for paying any local taxes or import duties that may be charged to you by the tax authorities in your own country.
However most countries, including the USA and Canada, allow orders below a reasonable value to be imported duty-free.
Shipping
Smaller orders are sent out by post within the UK and by Airmail outside the UK. Larger orders are sent worldwide via shipping carrier.
Please note that shipping costs for smaller orders include the cost of processing your order and payment, and packing your order, as well as the cost of sending the order to you.
To find the shipping cost on any order:
1. "Add to cart" the items you require.
2. Proceed to Checkout.
3. On the Checkout page, enter the delivery address, including the country and any state/province requested, and select "Next".
4. The shipping cost will be displayed.
If your order is too heavy for automatic calculation of the shipping cost, you will receive a message instead at step 4 asking you to Email us for a shipping quotation.
For more information about shipping costs, please visit Shipping costs and delivery timescales.
Order confirmation
When a confirmation of order email is sent to you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of an error in price, we will always contact you first to ensure that any increased price is acceptable.
Delivery
All products which can be ordered via this website are usually held in stock. We aim to despatch orders for in-stock items within 2 business days, except during our occasional "shutdown" periods, such as Christmas week.
In the unlikely event that the product you have ordered has gone out of stock, it will be despatched to you as soon as stock becomes available. We reserve the right to part-ship in-stock items on an order, leaving the out-of-stock items to follow.
For heavier orders sent out by shipping carrier, if no-one is in when they try to deliver your order, the carrier should leave a card asking you to contact them.
Please also note that:
1. providing a part-complete or incorrect address may cause a delay in shipping your order.
2. if you request that the carrier leaves your order without obtaining your signature, this is at your own risk.
3. after delivery has taken place, you are responsible for protecting the goods against loss or damage.
4. the set contents of any set delivered may vary slightly from the set contents advertised on this website.
5. if 30 or more of any part is ordered, the parts will be weighed to satisfy the order, not counted individually. This may result in some minor variations from the quantity ordered.
6. Where possible, we deliver larger orders packed in second-hand cardboard boxes. This enables us to minimise our disposal of waste material, and also helps us to keep product prices to a minimum.
7. When shipping orders to countries outside the UK, we endeavour to meet the documentary requirements of the Customs office in the destination country. However, we do not accept any liability for the Customs office delaying or refusing entry to the order.
8. If we discover that we have received a second order from a customer before we have shipped their first order, our policy is to ship the two orders together. If you do not wish us to combine your orders in this way, please Contact us to tell us so before placing your second order.
For information about delivery timescales, please visit Shipping costs and delivery timescales.
Guarantee
You get the benefit of any manufacturer's warranty in respect of all the goods we sell. In addition, we provide a no-quibble 90-day warranty on all K'NEX parts.
When you purchase K'NEX parts from us, we recommend that you use these in accordance with one of the many official K'NEX instruction books published by the manufacturers of K'NEX. We do not provide any guarantee that K'NEX parts are suitable for any other purpose.
When we sell goods and services to organisations we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise, as permitted under the Unfair Contract Terms Act 1977.
4children2enjoy Ltd is liable for death or personal injury caused by the company's negligence.
We do not accept any liability for indirect or consequential losses or loss of profits.
Privacy policy and Cookies
Please visit our Privacy policy page.
Cancellation and Returns policy
Orders cancelled before despatch
Orders may be cancelled at any time up until the time of despatch. You must Email us to cancel your order. On receipt of your email, we will cancel your order, and refund as soon as possible any payment you have made.
If the order was placed by an organisation (rather than a consumer) and is cancelled within 48 hours of the planned time of despatch, we reserve the right to apply a handling charge of 10% of the purchase cost.
Products to be returned which are incomplete, wrong, damaged or faulty
If the products we send to you are incomplete, are the wrong products, are found to be damaged when you open the packaging, or are faulty, you must Email us within
a) 5 days if the products are incomplete, wrong or damaged
b) 14 days if the products are faulty
We will then advise you of the procedure for returning the products to us. You must return the products to us immediately, in the same condition in which you received them.
When we receive the returned products, we will examine them, and where necessary consider the terms of the manufacturer's warranty. We will then notify you by email within a reasonable period of time whether
a) the goods will be replaced, or
b) the goods will be returned to you, or
c) the payment you made for the defective products will be refunded.
We will process any refund due to you as soon as possible and, in any case, within 30 days of receipt of the returned products. Any refund made will include the purchase cost of the products which are incomplete, wrong, damaged or faulty, the delivery charges for sending those products to you, and the postage cost incurred by you in returning those products to us.
Products to be returned for any other reason
If you are contracting as a consumer with a delivery address in the European Union, you may cancel an order after delivery, at any time within seven working days, beginning on the day after you received the products. You must Email us to cancel your order.
We will then advise you of the procedure for returning the products to us. You must return the products to us immediately, in the same condition in which you received them, and at your own cost and risk.
When we receive the returned products, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.
We will refund the price of the products in full, including the cost of sending the products to you. However, you will be responsible for the cost of returning the products to us.
General conditions for Cancellation and Returns policy
Before any products are returned, you have a legal obligation to take reasonable care of them while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
We will usually refund any money to you using the same method originally used by you to pay for your purchase.
All notices given by you to us must be given by Email or by post, using the email address or postal address on our About us / Contact us page.
We may give notice to you at either the e-mail address or postal invoice address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Discounts
We aim to offer all the K'NEX parts and sets we sell to our customers at reasonable prices, all year around. We do offer discounts on our standard prices, but only in certain very specific circumstances, as follows:
1. Some parts are offered with a reduced price if you purchase more than a certain quantity of that part. Eg a price of £0.95 each may be reduced to £0.90 each if you buy 4 or more of that part.
2. Percentage discounts may be available if your order reaches a certain value. Eg a 5% reduction for orders valued at £50 or more.
3. All discounts are clearly displayed on our website as you raise your order. There are no "hidden" discounts.
4. We never offer discretionary discounts to the occasional customer who contacts us to ask for one. We believe that to do so would be unfair to our many other customers.
5. We do not change our prices, or offer extra offer discounts, according to the season. For instance, there is never a "New Year sale". We believe that our customers prefer to know that they are receiving best value for money throughout the year.
Packaging
K'NEX parts come in all shapes and sizes, and as we ship K'NEX orders worldwide, the successful packaging of your order is essential in ensuring its safe arrival.
Our packaging policy is as follows:
1. We aim to meet all international guidelines for packaging.
2. Where possible, we re-use boxes and packaging material that we have received from other suppliers. This is good for the environment, and it also helps us to reduce costs, thereby keeping our prices as low as possible.
3. K'NEX parts are usually packed into plastic bags, to protect them from moisture during transit.
4. Delicate parts are also wrapped in bubble wrap or packing chips, to protect them against damage during transit.
5. Whenever possible, small packages are flat-packed into envelopes or mailing pouches, so that they can be posted through your letter box.
6. Larger orders are despatched in sturdy cardboard boxes. We never send out orders in over-size boxes.
7. For express deliveries, we only use major international shipping companies such as UPS or DPD, who in our experience have a good track record of caring for the packages they transport.
8. Despite all our efforts, packages and their contents do very occasionally become damaged in transit. Please advise us immediately if this happens, so that we can rectify the problem.